TERMS & CONDITIONS

CUSTOMER CARE

Customer Care

At Inspired Lane, we prioritise your satisfaction and are dedicated to providing exceptional customer care. If you have any questions, concerns, or need assistance, our customer care team is here to help.

1. Contact Information:
• Email: info@inspiredlane.com.au

2. Order Support:
For inquiries related to your orders, including tracking, changes, or cancellations, please reach out to our customer care team. We are committed to ensuring your shopping experience is seamless from start to finish.

3. Product Assistance:
If you need guidance on choosing the right candles or heat bags, or if you have questions about our products, our knowledgeable customer care team is ready to assist you. We can provide information on scents, materials, and usage to help you make informed decisions.

4. Returns and Refunds:
Our return policy is designed to be hassle-free. If you are not completely satisfied with your purchase, contact our customer care team for assistance with returns and refunds. Please refer to our Return Policy for detailed information.

5. Feedback and Suggestions:
We value your feedback! Whether you have suggestions for improvement or want to share your positive experience, we encourage you to reach out to our customer care team. Your insights help us enhance our products and services.

6. Hours of Operation:
Our customer care team is available during the following hours:
Monday to Friday 9:00 am to 3:00 pm GMT

7. Response Time:
We strive to respond to all inquiries promptly. You can expect a response within 24 hours during our regular business hours.

At Inspired Lane, our commitment to exceptional customer care is unwavering. Thank you for choosing us. We look forward to serving you!

Privacy & Safety

PRIVACY & SAFETY

Last Updated: 23/11/2023

At Inspired Lane, we are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website to purchase candles and heat bags.

1. Information We Collect:

We may collect personal information such as your name, email address, shipping address, and payment details when you make a purchase on our website. Additionally, we may collect non-personal information such as your IP address and browsing behaviour for analytics purposes.

2. How We Use Your Information:

We use your personal information to process your orders, communicate with you about your purchases, and improve our products and services. Your non-personal information is used for website analytics to enhance user experience.

3. Sharing Your Information:

We do not sell, trade, or otherwise transfer your personal information to outside parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you.

4. Security:

We implement a variety of security measures to maintain the safety of your personal information. All transactions are processed through secure payment gateways, and your information is encrypted using industry-standard technologies.

5. Cookies:

We use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings; however, this may affect the functionality of our website.

6. Your Consent:

By using our website, you consent to our Privacy Policy.

7. Changes to the Privacy Policy:

We reserve the right to update our Privacy Policy at any time. Any changes will be posted on this page.

8. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at info@inspiredlane.com.au

Thank you for choosing Inspired Lane. Your privacy is important to us, and we are committed to ensuring the security and confidentiality of your personal information.

WHOLESALE INQUIRIES

Wholesale Inquiries Welcome!

At Inspired Lane, we're excited to offer our exceptional products at wholesale pricing, providing an opportunity for your business to elevate its offerings and delight your customers. Whether you're a retailer, distributor, or looking to enhance your product lineup, our wholesale program is tailored to meet your needs.

Why Choose Inspired Lane Wholesale:

• Premium Quality: Our products, including our renowned soy candles and heat bags, are crafted with the finest materials, ensuring a level of quality that stands out.

• Australian-Inspired Designs: Our products feature unique Australian designs, adding an artistic touch to your inventory that appeals to a wide audience.

• Versatile Range: From soothing heat bags to captivating soy candles, our versatile range caters to diverse customer preferences.

• Competitive Pricing: Benefit from competitive wholesale pricing, allowing you to maximize your profit margins while offering premium products.

• Easy Ordering Process: Our streamlined ordering process ensures convenience and efficiency. Place your wholesale order with ease and get ready to impress your customers.

• Reliable Shipping: We partner with reputable shipping services to ensure your wholesale order reaches you in a timely and secure manner.

How to Inquire:

To explore wholesale opportunities with Inspired Lane, simply reach out to our dedicated Wholesale Team at info@inspiredlane.com.au . Provide us with a brief overview of your business, your specific product interests, and any questions you may have. Our team is ready to assist you in taking your business to the next level with our exceptional products.

Thank you for considering Inspired Lane for your wholesale needs. We look forward to the opportunity to collaborate and contribute to the success of your business!

PAYMENT METHODS

Visa
Mastercard
Debit cards
PayPal